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Five9 now implemented

Posted on March 24, 2014 by Patrick

Five9 is now supported on PipeThru.com!

We're very excited to say that Five9 can now be integrated with our other services on PipeThru. Five9 provides a virtual call center with low cost and low maintenance. It is ideal for businesses that manage a virtual support team or call service from multiple locations with loads of wonderful data that can be sent to other applications.

There are some neat things to do with the Five9 API. Let's say that you manage all of your support tickets from Zendesk, we could send Inbound and outbound call data to specific tickets when the calls are completed. In another instance, you could mark leads in Sugar CRM that have already been called in Five9 to avoid repeat calls. We can use all sorts of data including the phone number, date of call, agent, type of call, disposition, campaign, and duration of call.  

We're currently working on functionality to add numbers to campaigns in Five9. So, when I have a new lead added to Infusionsoft, that lead's name and phone number could then be added to Five9. We'll keep you updated as this is developed over the next couple of weeks. Give it a shot and let us know how you like it, or how we could improve the integration.

Our features are driven by you, the customer! If you have trouble, an idea, or just want some help, please reach out to us. We're available at support@pipethru.com and by phone at 888-404-2904. We'd love to hear from you.

JIRA now implemented

Posted on March 1, 2014 by Andy Jones

We now support JIRA!

I'm happy to announce the support of our second project management tool - JIRA. JIRA is another outstanding software product offered by Atlassian and we're happy to add it to the family of apps that we already support. We offer support for piping issues, projects, and logged work and time. 

One of the coolest abilities that I've seen is the ability to pipe logged work and time into Quickbooks, Freshbooks, FreeAgent, or any of many different online accounting apps. There seems to be a fundamental disconnect between the project management and actually billing for the work and we hope to bridge that gap. We all like getting paid for the work we've completed. Using PipeThru you can easily pipe any logged work into your online accounting app. From there, you can then make beautiful itemized invoices and get paid for the hours you spent. 

Another possiblity is combing JIRA with an online chat software such as Hipchat. Any manager who wanted to roughly keep track of his or her team could pipe any updated issues into Hipchat as an alert to their team's activity. In a virtual office, this could cut down on communication costs and meeting time considerably. 

As always, we are finding many new uses for JIRA and many of our other apps. I can personally see good use by connecting JIRA to a CRM, Google Calendar, or even a more general note tool, such as Trello or Evernote. 

As always, many of our features are driven by customer need and request. If you have trouble, an idea, or just want some help, please reach out to us. We're available at support@pipethru.com and by phone at 888-404-2904. We'd love to hear from you!


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